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Public feedback wanted in City of Toronto survey on provision of multilingual information

 

News Release                 

February 23, 2017

Public feedback wanted in City of Toronto survey on provision of multilingual information

The City of Toronto is requesting input from residents and other members of the public through an online survey that will help determine how and when the City makes information available in languages other than English.

The survey will be available until March 10 at http://www.toronto.ca/languagesurvey and is offered in several languages including English, Simplified Chinese, Spanish, Tamil, Tagalog, Italian, Portuguese, Farsi, Russian, Urdu, Korean and French.

This feedback is being sought as a part of the City's review of the Multilingual Services Policy to ensure it continues to meet the needs of Toronto's diverse communities. Toronto's Multilingual Services Policy includes criteria for translating information into other languages to make sure information reaches residents, keeps them informed and engaged, and that City resources for translation and interpretation are used effectively. The policy is available at http://bit.ly/2l1dt99.

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. It is a global centre for business, finance, arts and culture and is consistently ranked one of the world's most livable cities. In 2017, Toronto will honour Canada's 150th birthday with "TO Canada with Love," a year-long program of celebrations, commemorations and exhibitions. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can visit http://www.toronto.ca, call 311, 24 hours a day, 7 days a week, or follow us on Twitter at http://www.twitter.com/TorontoComms and on Instagram at http://www.instagram.com/cityofto.

Media contact: Rosalynd Rupert, Strategic Communications, 416-392-6890, rosalynd.rupert@toronto.ca